Nurses are very attentive to Residents they are prompt, polite and courteous. Social activities encouraging community during the pandemic have been very helpful along with FaceTime, WhatsApp and Zoom video visits with family members. In short this is a great and caring environment for your short term and long term care needs for your loved one.
My grandmother has been to multiple facilities which included both great and difficult experiences. We were referred to this location by a family friend, and have been pleased with the professionalism and care that has been provided to our family member. My grandmother has been happy with the staff which in return validates that we made the right decision choosing this location. We feel at peace knowing that she is getting the proper attention and care that she requires.
My sister in law discharged from Pacific Post Acute earlier today after being there for about 3 weeks for rehab. She was a bit scared to leave because of what a great job they did. The therapy and nursing team worked miracles with her and we all feel like she’s now ready to come home. They gave her the tools to be successful and even helped train us a bit to make sure we can help. The staff was always attentive to her needs, even while busy. She was there during a transition with administrative staff, and she fell in love with the new guy because of how friendly he was in making sure she was ok and happy.
I cannot tell you how pleased I was with the facility, administrators, Drs, P.T. Dept. Staff, Adjunct Staff, Nurses, CNAS housekeeping and custodial staff. Pacific is a small facility. It is homey and many languages are spoken. The atmosphere is warm and the staff inviting and always helpful. Pacific is by
far the best Care Facility in which I have chosen through word of mouth to recover. From Stephanie in Admissions to Rachne who will fulfill any special need you may have. Kel, Kevin, Edwin, Kyle LVNs Jonathan,, Francesca, Amber, Nora, CNAs, Tom, Carmen, Liz, Liza, Daniel, Lin, Lisa, PTs., Carlos, Maintenance and Lupita, Housekeeping you will be served with utmost attention and care.
Everyone here is super nice. My mom’s health is much better since she started her stay here and she is really happy with the loving care she receives here. I highly recommend this place. Thank you Daniel, Hailey, James, Tanya and everyone else here.
I was released two days ago from Pacific Convalescent Hospital following surgery at UCLA Santa Monica. I will admit I was in a great deal of pain and all I wanted to do was go home but I was not ready to go home alone. But the care I received there prepared me to go home and I am doing very well!!
Doctor Garcia and her team of nurses, healthcare providers and physical therapy team put me back on my feet. Once I was permitted real food following a clear liquid diet and then a pureed diet, the food was really very good!
I am sure, if the necessity ever arises again, I would return to Pacific Convalescent Hospital without a moments hesitation. They are a great team of healthcare professionals, and I sincerely thank them for the weeks of care they provided me!
What an awesome group of health care professionals! The CNA’s,like Gloria and Abena, the physical therapists,occupational therapists, speech therapists, like Daniel, Tom, Elizabeth, the director James, the nurses like Kevin, Salima and Garett, the activities coordinator,Esperanza, the accountant,MaLou, the receptionist, Stephanie,the doctor assigned to the facility Dr. Garcia, were all caring, helpful individuals. Everyone there went out of their way to make my mother feel comfortable. They all watched out for her, treated her with kindness, love and respect.
I have seen and visited other facilities in the past, and am thankful we were able to have both my mom and grandma at Pacific Post Acute. Having a loved one in a facility is never ideal, and while seeing several sick and frail patients can be jarring, I feel as thought Pacific Post Acute does the best in comparison to all facilities I’ve seen before. The fact that they are small is also a huge plus. Most of the issues we raised were addressed and resolved in a timely manner. The majority of the staff was great with my mom and grandma. Some of the nurses and CNAs became like family after several months of having my mom and grandma placed there. Kevin and Garret were the best nurses, and the CNAs (Salima stands out the most, with her goofy jokes and caring ways) were always concerned with their well-being. It’s not an easy job, but you can tell which folks are there because they care about the patients. I also loved that they had several people arranging activities for the residents. Activities I also participated while visiting, and felt they were entertaining and not as forced as other places. Additionally, the patio area was a great amenity. It was nice to be able to roll them out to a tranquil space with fresh air.
Why Pacific Post-Acute?
Our mission is to inspire hope with our residents, team and guests through fantastic health outcomes and genuine hospitality.
S - Succeed as a team - We give the best care when we work together.
M - Memorable experience - We provide high-quality care that delights.
I - Integrity always - Even when it's hard, we do the right thing.
L - Love - We love our work, our residents and our team.
E - Everyone engaged - We all step up and take initiative.
1 - We are team players. Together, we set and achieve high goals and celebrate our successes.
2 - We take pride in creating and maintaining a clean and attractive environment and demonstrate our professionalism in how we speak, act and dress.
3 - We maintain safe work practices that protect our guests and each other from unnecessary harm.
4 - We view failures as opportunities to quickly learn and improve.
5 - We promote ongoing training and development of our team members.
RESIDENTS & GUESTS
6 - Everyone we interact with is our "guest."
7 - We go above and beyond to delight our guests and fellow team members.
8 - We listen to our guests and follow our communication etiquette. Two ears and one mouth. Use them proportionally.
9 - We strive to contribute to the long-term health and well-being of our residents.